Return Policy

Understanding Our Services

Thorxianjroz provides professional wardrobe consultation services, including personal styling sessions, color analysis, wardrobe organization, and shopping assistance. As our services are time-based consultations rather than physical products, our return policy focuses on cancellations and refunds for scheduled appointments.

Return Timeframe

Since we provide consultation services rather than physical products, our return policy applies to appointment cancellations and refunds. The timeframe for receiving a refund depends on when you cancel your appointment:

• 48 hours or more before appointment: Eligible for full refund minus administrative fee
• 24 to 48 hours before appointment: Eligible for 50 percent refund
• Less than 24 hours before appointment: Not eligible for refund
• After service completion: Refunds are not available for completed consultations, but we may offer follow-up services to address concerns

All cancellation requests must be submitted in writing via email or through our contact form. The time of cancellation is determined by when we receive your written request.

Return Conditions

To be eligible for a refund, your cancellation must meet the following conditions:

• You must provide written notice of cancellation via email or our contact form
• The cancellation must be made within the applicable timeframe based on your appointment date
• The appointment must not have already been completed
• You must not have previously rescheduled the same appointment multiple times
• The cancellation must not be due to a violation of our Terms of Use

We reserve the right to deny refunds if we determine that the cancellation request does not meet these conditions or if there is evidence of abuse of our cancellation policy.

Shipping Costs for Returns

Since we provide consultation services rather than physical products, there are no shipping costs associated with cancellations or refunds. All refunds are processed electronically to your original payment method.

If you have purchased any physical materials, style guides, or documentation as part of a consultation package, and you wish to return these items, you will be responsible for return shipping costs unless the return is due to our error or a defective product.

Return Process

To cancel an appointment and request a refund, please follow these steps:

1. Submit written cancellation: Send an email to serviceteamY3mxs9K1m or use our contact form with the subject line "Appointment Cancellation Request"
2. Include required information: Provide your name, appointment date and time, booking reference number (if available), and reason for cancellation
3. Confirmation: You will receive an email confirmation within 24 hours acknowledging your cancellation request
4. Refund processing: If your cancellation is eligible for a refund, we will process it within 7 to 10 business days
5. Refund notification: You will receive an email notification once your refund has been processed

Please allow additional time for your financial institution to process the refund and for it to appear in your account. Refunds are issued to the original payment method used for booking.

Non-Returnable Services

The following services and situations are not eligible for refunds:

• Completed consultation sessions that have already been conducted
• Appointments cancelled with less than 24 hours notice
• No-shows without prior notification
• Services that have been partially or fully delivered
• Digital materials, style guides, or documentation that have been provided and accessed
• Services cancelled due to client violation of Terms of Use
• Consultations that have been rescheduled multiple times and then cancelled

If you are unsatisfied with a completed consultation, please contact us within 7 days. While we cannot offer refunds for completed services, we may provide complimentary follow-up consultations or other accommodations to address your concerns.

Cancellation Policy

We understand that plans can change, and we strive to be flexible while also respecting our consultants' time and schedule. Our cancellation policy is as follows:

• 48 hours or more before appointment: Eligible for a full refund, minus a 15 percent administrative processing fee. This fee covers booking system costs and scheduling coordination.
• 24 to 48 hours before appointment: Will receive a 50 percent refund of the consultation fee. This partial refund acknowledges the short notice while compensating for the consultant's reserved time.
• Less than 24 hours before appointment: Not eligible for a refund. The full consultation fee will be retained as the consultant has already reserved this time exclusively for you.
• No-shows: Without prior notification will forfeit the entire consultation fee with no refund provided.

All cancellations must be submitted in writing via email or our contact form. Verbal cancellations are not accepted. The time of cancellation is determined by when we receive your written request during our business hours (Monday through Friday, 9:00 AM to 5:00 PM EST).

Rescheduling Appointments

We offer flexible rescheduling options to accommodate your changing schedule. You may reschedule your appointment without penalty if you provide at least 24 hours notice. We will work with you to find a new time that suits both your schedule and our consultant's availability.

Rescheduling requests made with less than 24 hours notice may be subject to a rescheduling fee. This fee helps compensate for the last-minute schedule adjustment and ensures fair treatment of all clients.

Emergency Situations

We understand that genuine emergencies occur. In cases of illness, family emergencies, or other unforeseen circumstances, please contact us as soon as possible. We will work with you on a case-by-case basis to find a fair solution, which may include waiving standard cancellation fees or offering alternative arrangements.

Documentation may be required for emergency cancellations to qualify for special consideration.

Service Satisfaction Guarantee

Your satisfaction with our wardrobe consultation services is important to us. If you are not satisfied with your consultation, please contact us within 7 days of your appointment. We will review your concerns and work to address any issues.

While we cannot offer refunds after services have been rendered, we may offer complimentary follow-up consultations or other accommodations to ensure you receive value from our services.

Multi-Session Packages

For clients who have purchased multi-session consultation packages, different terms may apply. Package services typically offer better value but may have different cancellation terms. Specific package terms will be outlined in your service agreement at the time of purchase.

Unused sessions in a package may be eligible for partial refunds if you need to discontinue services, subject to the terms of your specific package agreement.

Refund Procedure

Once your cancellation request has been approved, the refund process follows these steps:

1. Approval notification: You will receive an email confirming that your refund has been approved and the amount to be refunded
2. Processing time: Approved refunds will be processed within 7 to 10 business days of the cancellation request approval
3. Refund method: Refunds will be issued to the original payment method used for booking (credit card, debit card, PayPal, etc.)
4. Processing notification: You will receive an email notification once the refund has been processed
5. Bank processing: Please allow additional time (typically 3 to 5 business days) for your financial institution to process the refund and for it to appear in your account

If you do not see the refund in your account after the expected timeframe, please contact us using the information provided below. We will investigate and provide you with an update on the status of your refund.

Note: Refund processing times may vary depending on your payment method and financial institution. Some institutions may take longer to process refunds, especially for international transactions.

Legal Requirements

This Return Policy complies with applicable consumer protection laws and regulations, including:

• Federal Trade Commission (FTC) regulations regarding refunds and cancellations
• State consumer protection laws in Pennsylvania and other jurisdictions where we operate
• Distance selling regulations for online service bookings
• Credit card processing regulations and chargeback policies

Your rights under applicable consumer protection laws are not limited by this policy. If any provision of this policy conflicts with applicable law, the law will take precedence.

If you believe that your consumer rights have been violated, you may file a complaint with:

• The Federal Trade Commission (FTC) at www.ftccomplaintassistant.gov
• Your state's consumer protection agency
• Your local Better Business Bureau

We are committed to resolving disputes fairly and in accordance with applicable laws and regulations.

Modifications to This Policy

We reserve the right to modify this Return Policy at any time. Changes will be effective immediately upon posting to this page. Your booking of services after changes are posted constitutes acceptance of the modified policy.

We will notify you of any material changes to this policy via email if you have an active account or upcoming appointment. We encourage you to review this policy periodically to stay informed about our cancellation and refund procedures.

Contact Us

If you have questions about our Return Policy or need to cancel or reschedule an appointment, please contact us:

Thorxianjroz
1735 Market St, Philadelphia, PA 19103, United States
Phone: +1 267-593-1864
Email: serviceteamY3mxs9K1m